Jesse,
Although we do grant that right to our "Queue Admins", they really
never use it. We do not assign rights to individual users. We grant
rights to groups and therefore anyone in that group has the same rights
as anyone else, therefore there is no need to delegate. The same goes
for roles. We do grant some global rights to certain roles and groups
(like our Queue-Admin group ie. "SeeConfig", "SeeGroup"), but by and
large most rights are granted to roles and groups on a queue-by-queue
basis, especially for roles. The only privilege granted to an individual
is the "SuperUser" right, which is granted to the individuals that act
as "System Admins" for RT. They are the ones that create/configure
Queues and groups initially, letting the Queue Admins take over once
everything has been set up. So, we don't really need that privilege.
Kenn
LBNL
On 9/22/2007 1:11 PM, Mathew wrote:
We don't currently use it but, it is a major part of a work flow
overhaul we are currently developing.
Keep up with my goings on at http://theillien.blogspot.com
Jesse Vincent wrote:
As far as I know, _nobody_ uses this feature of RT. If nobody speaks up
and tells me otherwise, the feature may be removed from a future version
of RT.
So. Do you use Delegation? If so, what sort of process makes it useful
for you?
Best,
Jesse
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