Hi, I've got a question regarding RT-rights. RT (3.6.4) has been working fine, I've setup various queues and the SelfService Interface worked. Recently, we had to have a customer with the right to see all the tickets in "his" queue (and only see his queue). I did this by removing the "SeeQueue" right from "Everybody" and creating a group for this one privileged user of the customer, who can see only this queue. But as a result (of revoking the "SeeQueue"-right from "Everybody", the users of the SelfService interface can no longer open tickets in the interface, because they can't see (and set) the queue.
Has anybody got an idea how to solve this problem? On a related note, the SelfService Interface doesn't show any option to sort/search the tickets. I've just got open tickets / closed tickets. Is there a way to show a better interface that allows SelfService users to better sort their tickets? cheers, Rainer _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
