This should answer your question:
http://www.gossamer-threads.com/lists/rt/users/35022?search_string=notif y%20actor;#35022 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of KENH KASA Sent: Wednesday, September 26, 2007 10:48 AM To: [email protected] Subject: [rt-users] cc to owner of the ticket? is it possible to cc to the owner? usually RT excludes the owner on the grounds that owner is actually addressing the tikcet, but we like to have this so that there is a email copy as a record and not just in the RT system. I'm using RT 3.6.4 thanks ed ________________________________ Pinpoint customers <http://us.rd.yahoo.com/evt=48250/*http:/searchmarketing.yahoo.com/arp/s ponsoredsearch_v9.php?o=US2226&cmp=Yahoo&ctv=AprNI&s=Y&s2=EM&b=50> who are looking for what you sell.
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