Kenh,
Already discussed here. There is some code already in the archives to
do this.
Kenn
LBNL
On 9/26/2007 7:47 AM, KENH KASA wrote:
is it possible to cc to the owner? usually RT excludes the owner on the
grounds that owner is actually addressing the tikcet, but we like to
have this so that there is a email copy as a record and not just in the
RT system. I'm using RT 3.6.4
thanks
ed
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