Kenh,
Not to criticize but why have the general queue? Why not just give
every queue it's own E_mail address and alias? That way when a ticket is
created, it is already in it's proper queue and support personnel can
just take it? It would save a bit of time and confusion.
Kenn
LBNL
On 9/26/2007 7:42 AM, KENH KASA wrote:
Hi, I'm using RT 3.6.4 and defined several queues and users with one of
the queue being the default that receives all the tickets. I was
wondering when soemone takes the ticket is there a way to move the
ticket automatically from default queue to the queue that the owner has
been assigned.
In our configuration, each owner belongs to the default queue and only
one other queue .
thanks
ed
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