Jesse, I couldn't find this on CPAN. The closest match I came up with is
RT::Extension::ExtractSubjectTagOnTransaction, but there's no documentation
so without downloading and examining the source, I can't tell what it does.
Gene
At 06:09 AM 10/10/2007, Jesse Vincent wrote:
Have a look at RT::Extension::ExtractSubjectTokens on CPAN.
------- Original message -------
From: Palle Girgensohn <[EMAIL PROTECTED]>
Sent: 10-10-'07, 8:33
> Hi,
>
> We recommended a customer to start using RT. We use it ourselves, for
> second line support, and they run first line support. Tickets on their
side
> that require our input are sent to us and creates a ticket in our system,
> but since every new reply from them only has their ticket#, our system
> creates a new ticket for every reply. This is getting to be a really big
> problem.
>
> Does anybody have a suggestion for how to solve this in some automatic
> fashion, so that for example their system saves out ticket id in the
> subject?
>
> Regards,
> Palle
>
>
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>
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--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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