On Oct 10, 2007, at 11:15 AM, Gene LeDuc wrote:
Jesse, I couldn't find this on CPAN. The closest match I came up with is RT::Extension::ExtractSubjectTagOnTransaction, but there's no documentation so without downloading and examining the source, I can't tell what it does.
That's the one.http://code.bestpractical.com/bps-public/RT-Extension- ExtractSubjectTagOnTransaction/README
is a bit more up to date. we should get that cpanned.
Gene At 06:09 AM 10/10/2007, Jesse Vincent wrote:Have a look at RT::Extension::ExtractSubjectTokens on CPAN. ------- Original message ------- From: Palle Girgensohn <[EMAIL PROTECTED]> Sent: 10-10-'07, 8:33 > Hi, >> We recommended a customer to start using RT. We use it ourselves, for > second line support, and they run first line support. Tickets on their side > that require our input are sent to us and creates a ticket in our system, > but since every new reply from them only has their ticket#, our system > creates a new ticket for every reply. This is getting to be a really big> problem. >> Does anybody have a suggestion for how to solve this in some automatic > fashion, so that for example their system saves out ticket id in the> subject? > > Regards, > Palle > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.> Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com-- Gene LeDuc, GSEC Security Analyst San Diego State University
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