Hello, Timothy!
In RT's default configuration, it creates an account for the user without any password. If you want to change this behavior, check the following page on the RT Wiki about changing the default AutoReply template (note that this is also in the "RT Essentials" book on pp 88-89): http://wiki.bestpractical.com/view/AutogeneratedPassword Some instructions and references to installing AutogeneratedPassword are here, about ¾ down the page: http://wiki.bestpractical.com/view/ItsFinallyInstalledNowWhat Best regards, Aaron Bartlett Able Network Consulting ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gene LeDuc Sent: Wednesday, October 10, 2007 11:03 AM To: Timothy A. Holmes Cc: [email protected] Subject: Re: [rt-users] new users Hi Timothy, When a new user submits a ticket (via e-mail), RT sets up an account for them. The account username is their e-mail address and there is no password. Regards, Gene At 11:53 AM 10/9/2007, Timothy A. Holmes wrote: Content-class: urn:content-classes:message Content-Type: multipart/alternative; boundary="----_=_NextPart_001_01C80AA5.A461A9AE" Hi folks: I have just installed RT and I need to find out how new users set up their username etc so they can submit tickets. I have been through the manual and I cant seem to find it TIM _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com <http://wiki.bestpractical.com/> Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com <http://rtbook.bestpractical.com/> -- Gene LeDuc, GSEC Security Analyst San Diego State University -- This message was scanned by ESVA and is believed to be clean. Click here to report this message as spam. <http://mail.ablenetworking.com/cgi-bin/learn-msg.cgi?id=D86C127F0A.8BC88> -- This message was scanned by ESVA and is believed to be clean.
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
