David,
Alas, I don't believe there is an easy way. The only way I know of is
to make the scrips queue based.
Kenn
LBNL
On 10/10/2007 3:43 PM, David Hobley wrote:
Hello,
We have been using RT for a while and are very happy with it (once we
got our users trained up to the right level of geekyness). We have
approximately 25 queues currently for various problem areas with 9 or so
global scrips which apply to all queues and for the most part, this
works well. However, there are 2 or 3 queues for which we don't want to
apply the global scrips.
Is there any way I can specify that a queue should not use a global scrip?
The alternative appears to be to define per queue scrips which would be
painful for 25 queues, not to mention much more maintenance if we want
to change anything.
Thanks for your time!
--
Cheers,
David Hobley
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