Looking through the Mail archives, Dirk Pape has an extension for this, but all links point to his page which appears to no longer exist. Anyone have a link to the latest version of this extension?
The link I have from the Wiki is: http://page.mi.fu-berlin.de/~pape/rt3screenshots/ Cheers, David ----- Original Message ----- From: "Kenneth Crocker" <[EMAIL PROTECTED]> To: "David Hobley" <[EMAIL PROTECTED]> Cc: [email protected] Sent: Thursday, 11 October 2007 09:36:08 AM (GMT+1000) Australia/Brisbane Subject: Re: [rt-users] Can I deselect a Global Scrip on a per queue basis? David, Alas, I don't believe there is an easy way. The only way I know of is to make the scrips queue based. Kenn LBNL On 10/10/2007 3:43 PM, David Hobley wrote: > Hello, > > We have been using RT for a while and are very happy with it (once we > got our users trained up to the right level of geekyness). We have > approximately 25 queues currently for various problem areas with 9 or so > global scrips which apply to all queues and for the most part, this > works well. However, there are 2 or 3 queues for which we don't want to > apply the global scrips. > > Is there any way I can specify that a queue should not use a global scrip? > > The alternative appears to be to define per queue scrips which would be > painful for 25 queues, not to mention much more maintenance if we want > to change anything. > > Thanks for your time! > > -- > Cheers, > David Hobley > > > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Cheers, David Hobley IT Manager Creators of Miessence, MiVitality and MiEnviron Phone: +61 (7) 5582 7020 Fax: +61 (7) 5539 6719 USA Fax 1800 840 0827 Email : [EMAIL PROTECTED] Website: www.mionegroup.com
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
