Deepika,
I do not handle the maintenance of our RT downloaded software, I just
adminitrate the users. However, it seems to me there are some RT
configuration options that would effect this (ie.
RT::SenderMustExistInExternalDatabase 1,
RT::LookupSenderInExternalDatabase 1, etc.). Our system automatically
creates a new privileged user once they pass the LDAP test, and each
queue that receives a ticket request has it's own e_mail address/domain.
Perhaps a thorough examination of your configuration parameters will
lead to an answer. OR, perhaps there is a user e_mail address missing or
domain or Queue e_mail address missing. The error message seems specific
to an E_mail address related to these objects. I'd check the preferences
for the user that sent the request also. Just a thought.
Kenn
LBNL
On 10/11/2007 4:06 PM, Deepika Bhatia wrote:
We are in the process of upgrading from 3.4.2 to 3.6.2. We are also
moving the database from mySQL to ORACLE at the same time. While doing
the testing, we ran into this problem. While creating a new ticket via
email, we receive the following Error.
“RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for this email ([EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>).
You might need to grant 'Everyone' the right 'CreateTicket' for the
queue CSG General.”
We have checked the rights for the “Everyone” group and the
“CreateTicket” right exists on the “CSG General” queue. I have checked
the Email Aliases also and there is no issue there.
Email Aliases Setup
csg: "|/etc/smrsh/rt-mailgate --queue 'CSG General' --action correspond
--url http://localhost/”
mnsnet: "|/etc/smrsh/rt-mailgate --queue 'mnsnet' --action correspond
--url http://localhost/”
There is no LDAP authentication setup done. Any ideas on what could be
the issue here?
Thanks!
Deepika.
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