I've encountered a similar problem but I notice that in the log, it looks
as though it has no value for 'queue'. Anyone got any ideas?
[Tue Oct 23 11:44:40 2007] [crit]: HasRight called with no valid object
(/opt/rt/lib/RT/Principal_Overlay.pm:321)
[Tue Oct 23 11:44:40 2007] [crit]: HasRight called with no valid object
(/opt/rt/lib/RT/Principal_Overlay.pm:321)
[Tue Oct 23 11:44:40 2007] [error]: RT could not load a valid user, and
RT's configuration does not allow
for the creation of a new user for this email ([EMAIL PROTECTED]).
You might need to grant 'Everyone' the right 'ReplyToTicket' for the
queue . (/opt/rt/lib/RT/Interface/Email.pm:241)
^^^
(Note the missing queue!)
Alison
On Thu, 11 Oct 2007, Deepika Bhatia wrote:
We are in the process of upgrading from 3.4.2 to 3.6.2. We are also moving the
database from mySQL to ORACLE at the same time. While doing the testing, we ran
into this problem. While creating a new ticket via email, we receive the
following Error.
"RT could not load a valid user, and RT's configuration does not allow for the
creation of a new user for this email ([EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>).
You might need to grant 'Everyone' the right 'CreateTicket' for the queue CSG
General."
We have checked the rights for the "Everyone" group and the "CreateTicket" right exists
on the "CSG General" queue. I have checked the Email Aliases also and there is no issue there.
Email Aliases Setup
csg: "|/etc/smrsh/rt-mailgate --queue 'CSG General' --action correspond --url
http://localhost/";
mnsnet: "|/etc/smrsh/rt-mailgate --queue 'mnsnet' --action correspond --url
http://localhost/";
There is no LDAP authentication setup done. Any ideas on what could be the
issue here?
Thanks!
Deepika.
--
++++++++++++++++++++++++++++++++++++++++++++++
Alison Downie, Computing Officer
School of Informatics, University of Edinburgh
Room B21, 5 Forrest Hill, EDINBURGH, EH1 2QL
Tel: 650 3095
++++++++++++++++++++++++++++++++++++++++++++++
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