I am a newbie of RT/RTFM and I'm trying to create a scrip that when a Ticket is created (gui o e-mail ), automatically creates an item in RTFM.
I have the class associated to the Queue and only one custom Field ( body of the article ) Some have already had this experience? RTv3.4.5 RTFM 2.2.0 Thanks in advance for your help Alberto
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