So I got a loop yesterday. Somehow, one queue was added as requestor to
a ticket, and everytime it received an comment via mailgateway it sent
an email back to the requestors (it being the other queue again).
But after 1000+ comments I removed the permissions for "everyone" in a
queue and the emails stoped.
What I want to do now is to remove the offending ticket. I tried setting
its status to 'removed' but the comments open it again. How can I safely
remove a ticket from the existance in RT, is it possible?
thanks.
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