Thanks for your reply. It helped me a lot in finding the solution.
With Regards, Krishna Prasad -----Original Message----- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Thursday, October 18, 2007 11:26 PM To: [EMAIL PROTECTED] Cc: 'Drew Barnes'; [email protected]; [EMAIL PROTECTED] Subject: Re: [rt-users] problem regarding custom fields..... Krishna, Besides giving queue/ticket rights to groups, groups also have to have rights to a Custom Field in order to see it and/or modify it. Administration of a Custom Field involves changing the type of data expected, creating new ones, etc. Those rights are granted via Queue rights for groups. To see the CF in a ticket or modify it (within it's data drop down) is a right you grant by going to Configuration->CustomFields->SelectField->Group Rights. Select the rights you want the different groups to have when dealing with the ticket custom field. Hope this helps. Kenn LBNL On 10/18/2007 7:24 AM, Krishna Prasad wrote: > Hi, > > > > I have a query regarding custom fields: > > > > I have created different custom fields and the root user can able to see > the custom fields and can change or modify the custom fields. But the > owner of the ticket cannot able to see the custom fields and can also > change or modify the custom fields. Whether we have to change the group > rights or user rights? Can any one please help me in finding this solution? > > > > Thanks!!! > > > > > > With Regards, > > Krishna Prasad > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
