Hi,
I have a query regarding permission denied: I have created a ticket through email and RT creates a ticket. I got an auto-generated mail from RT, to that mail I have replied/forwarded. But after few minutes I got permission denied message from RT like "Message not recorded: RE: [rt3.spartanlabs.local #91] AutoReply: vod issue #22-2". I have given queue group's rights for requestor as reply to ticket; still I'm getting the permission denied message. I also tried giving the group rights to everyone as ReplyToTicket, and then it works. But I don't want giving permissions to everyone to ReplyToTicket. What I want is if I give rights to requestor I should not get permission denied message. Please let me know what I did wrong. Thanks!!! With Regards, Krishna Prasad
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