Hi Roy, one question: I create a special scrip for the "General" queue (Config -> Queues -> General -> Scrips -> New scrip) as you suggested Then I get it under "Current Scrips" of the queue. The scrip is for condition "On Create" By default for all queues there is "Scrip #3" for condition "On Create" (Autoreply To Requestors with template") Do I have to delete the global scrip for this queue or not? How in case How are they parsed if there are global and per-queue scrips?
It seems that in my case I continue to get the global scrip action... Version is 3.6.5 Thanks, Gianluca > -----Messaggio originale----- > Da: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Per conto > di Roy El-Hames > Inviato: martedì 17 luglio 2007 17.45 > A: Steve Anderson > Cc: [email protected] > Oggetto: Re: [rt-users] Move e-mail automaticly to queue? > > But if you want to do from RT you can easily by creating a > queue->scrip in the queue receiving the email; Condition:On > Create Action:user defined Template : Blank > > Custom action prep code: return 1; > Custom action cleanup code: if ($self->TicketObj->Subject( ) > =~ /YOUR SUBJECT YOU WANT TO MATCH/i ) { > > self->TicketObj->SetQueue('Your distenation q name or id'); > return 1; > } > return undef; > > Regards; > Roy > > > > Steve Anderson wrote: > > Hi, > > > > Don't try to use RT to put the email into the queues. Use your mail > > filtering to run different commands with rt-mailgate. > > > > Set up I have running here has an Exim filter sitting in > the RT users > > directory, and that feeds mail where it should go, and > discards ones > > which match particular criteria, like really big ones, for example. > > > > > > Procmail would also allow you to do that kind of filtering. > > > > > > Steve Anderson. > > > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf > Of Machiel > > van Veen > > Sent: 17 July 2007 16:11 > > To: [email protected] > > Subject: [rt-users] Move e-mail automaticly to queue? > > > > Hi list, > > > > A question, I would like people to be able to send e-mail to one > > address and have RT automaticly move it to a queue based on a > > predefined subject. > > > > As I understand it either all queues would have their own e-mail > > address or you would filter incoming e-mail manually. Would anyone > > know a way to get RT to move the email to a queue automaticly? > > > > Many thanks in advance for any help on this. > > > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com Commercial > support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
