Hello List!
I am trying to make a custom scrip work.
The scrip is supposed to:
Whenever a ticket is created in the X queue and the owner is set to
"Nobody", the scrip action will Notify AdminCcs.
This is my Scrip Condition:
if( $self->TransactionObj->Type eq 'Create' &&
$self->TicketObj->Owner eq '10' ) {
return 1;
} else {
return undef;
}
(As in http://wiki.bestpractical.com/view/OnCreateResolved)
But it is not working... I see the log, and the ScripCondition is true,
but no e-mail being sent...
Any ideas?
Thanks a lot!
Mario Gomide
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