Background info:
RT 3.6.4 (with LDAP support added)
RHEL 5
Postgres 8.1 (RHEL standard install)
First off -- I'm a little confused. Do I need to have a scrip in place to send
email to addresses added on the Cc: line (in the web interface)? It doesn't
work either way for me -- but I don't think you need to have a scrip for this
anyway (since you are explicitly adding the Cc line on the page -- why HAVE
the field if it does nothing?). RT doesn't generate the mail at all, as far
as I can tell (no "outgoing email recorded" message is logged on the ticket).
They DO work on a correspondence.
Ideas?
Thanks,
Matt Goheen
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