Make sure you have a Notify Others on Comment scrip for that queue.
Matthew Goheen wrote:
> Background info:
> RT 3.6.4 (with LDAP support added)
> RHEL 5
> Postgres 8.1 (RHEL standard install)
>
> First off -- I'm a little confused. Do I need to have a scrip in place to
> send
> email to addresses added on the Cc: line (in the web interface)? It doesn't
> work either way for me -- but I don't think you need to have a scrip for this
> anyway (since you are explicitly adding the Cc line on the page -- why HAVE
> the field if it does nothing?). RT doesn't generate the mail at all, as far
> as I can tell (no "outgoing email recorded" message is logged on the ticket).
>
> They DO work on a correspondence.
>
> Ideas?
>
> Thanks,
> Matt Goheen
>
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SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
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