Hi
I saw an email from an RT user regarding unowned tickets. I have a
similar problem where it appears all users see all unowned tickets. And
search I may I am unable to find the correct combination of rights to
prevent this except for the users belonging to all groups.
I have the following setup:
User A belongs to group A. Queue Comp1 has group a as membership with
the following rights for the group and the queue:
Queue group rights
Current rights
/(Check box to revoke right)/
CommentOnTicket
CreateTicket
OwnTicket
ReplyToTicket
SeeQueue
StealTicket
TakeTicket
Watch
Group rights
Current rights
/(Check box to revoke right)/
SeeGroup
Can you perhaps let em know where I am going wrong.
Thanks in advance
Kobus
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