Kobus,
From what you've listed, it looks like anyone in this group SHOULD be
able to see all unowned tickets, at least in queue comp1. I didn't see
the right to modify listed so I assume you have granted that right
globally to the role "owners". I would think that the key to "seeing"
unowned tickets in a queue is having the rights "TakeTicket",
"StealTicket", and "OwnTIcket" for that queue either individually or
thru group rights. Also, if those rights are granted globally to
"Privileged" or "Everyone". If those rights are granted to any roles
globally or for a queue and someone is in one of those roles then that
will also allow them to see unowned tickets in a queue. I might be
wrong, but that's how it seems to work for us.
Kenn
LBNL
On 11/2/2007 7:11 AM, Kobus Bensch wrote:
Hi
I saw an email from an RT user regarding unowned tickets. I have a
similar problem where it appears all users see all unowned tickets. And
search I may I am unable to find the correct combination of rights to
prevent this except for the users belonging to all groups.
I have the following setup:
User A belongs to group A. Queue Comp1 has group a as membership with
the following rights for the group and the queue:
Queue group rights
Current rights
/(Check box to revoke right)/
CommentOnTicket
CreateTicket
OwnTicket
ReplyToTicket
SeeQueue
StealTicket
TakeTicket
Watch
Group rights
Current rights
/(Check box to revoke right)/
SeeGroup
Can you perhaps let em know where I am going wrong.
Thanks in advance
Kobus
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