Hello Kenneth, Thanks a lot. I tried that and it worked. But is there a way to allow a few unprivilged users access to a queue and leave the others. For Example: If i have user A, B and C, can i allow access to only User A and restrict B & C from accessing information in a queue.
Regards, Arun Mahajan > Arun, > > > Try removing the "CreateTicket" right from the global "unprivileged" > and put it in the "unprivileged" of just the queues you want it in. That > way, "unprivileged" will not be able to create any tickets in those > queues that do not allow that right. > > > Kenn > LBNL > > On 11/2/2007 10:50 AM, Arun Mahajan wrote: >> Hi, >> >> I'm new to request tracker and have been trying to configure it for my >> organization. Can anybody tell me if there's a way to create groups for >> unprivilged users. Currently, all the unprivileged users that i have >> created are part of one single group "Unprivileged". This doesn't allow >> me >> to restrict a few of the unprivileged users from creating tickets in >> certain queues. >> >> Regards, >> >> Arun Mahajan >> >> >> >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: >> >> If you sign up for a new RT support contract before December 31, we'll >> take >> up to 20 percent off the price. This sale won't last long, so get in >> touch today. >> Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. >> >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
