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Because I'm not entirely sure what I should have written!!!
But the follow up code, which only has 1, doesn't work either :(
Todd Chapman wrote:
> On 11/2/07, Matt Westfall <[EMAIL PROTECTED]> wrote:
> I'm having the hardest time figuring out how to create a ticket based on
> the status of a Custom Field.
>
> I have two Custom Fields
>
> 1: Billable
> It's a select one field with values of:
> Yes
> No
> Covered
> Gratis
>
> 2: Followup
> It's a select one field with values of:
> Yes
> No
>
> I have the two corresponding scrips written:
>
> 1: Invoice
>
> Condition: User Defined
> Action: Create Tickets
> Template: Generate-Invoice
>
> Custom Condition:
> return 0 unless $trans->Type eq "Resolve";
>
> return undef unless
> ($self->TicketObj->FirstCustomFieldValue('Name_of_your_Custom_Field') =~
> /Yes/i);
> return 1;
> return undef unless
> ($self->TicketObj->FirstCustomFieldValue('Name_of_your_Custom_Field') =~
> /Gratis/i);
> return 1;
>
> return undef unless
> ($self->TicketObj->FirstCustomFieldValue('Name_of_your_Custom_Field') =~
> /Covered/i);
> return 1;
>
>> Why do you have so many "return 1" statements?
>
> 2:
>
> Condition: User Defined:
> Action: Create Tickets:
> Template: generate-followup
>
> Custom Condition:
>
> return 0 unless $trans->Type eq "Resolve";
>
> return undef unless ($self->TicketObj->FirstCustomFieldValue('Followup')
> =~ /Yes/i);
> return 1;
>
>
> I have two corresponding templates created:
>
> 1:
> ===Create-Ticket: generate-invoice
> Queue: Accounting
> Subject: Invoice: { $Tickets{'TOP'} -> Subject() }
> Requestor: {$Tickets{'TOP'}->OwnerObj->EmailAddress() }
> RefersTo: {$Tickets{'TOP'}->Id() }
> Content: Please generate an invoice for this customer.
> Billable was set to:
> {$Tickets}{'TOP'}->TicketObj->FirstCustomFieldValue('Billable')}
>
> Billable hours was set to:
> {$Tickets}{'TOP'}->TicketObj->FirstCustomFieldValue('Billable Hours')}
> Please refer to previous ticket for more information.
> ENDOFCONTENT
>
> 2:
> ===Create-Ticket: generate-followup
> Queue: Customer Service
> Subject: Invoice: { $Tickets{'TOP'} -> Subject() }
> Requestor: {$Tickets{'TOP'}->OwnerObj->EmailAddress() }
> RefersTo: {$Tickets{'TOP'}->Id() }
> Content: A follow up was requested on this ticket. Please refer to
> previous ticket for more information.
> ENDOFCONTENT
>
>
> I then created a test ticket with Billable set to Yes and Followup to
> Yes, and neither ticket spawned!!!
>
> Help please!!!
>
> Thanks in advance,
> Matt Westfall
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