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There are two TransactionObj there. So would
unless ( $self->TransactionObj->Type eq "Resolved" &&
$self->TransactionObj->Field == FIELD_ID )
{ return 0; }
return 0 unless $self->TicketObj->FirstCustomFieldValue('Followup') =~
/Yes/i;
1;
The first check would 1) ensure that the ticket is being resolved &&
That the CustomField is Set.
Then if Followup is Yes, it would then return 1?
What is the purpose of self->transactionobj->Field == ####??
Should I just be checking for if it's Resolved, and if so, checking value?
Thanks,
Matt
Tim Wilson wrote:
>>>> On Mon, Nov 5, 2007 at 1:41 PM, in message <[EMAIL PROTECTED]>,
> Matt Westfall <[EMAIL PROTECTED]> wrote:
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>
>> I did see that page on the Wiki. However, I am trying to take an action
>> when the ticket is resolved, and if a custom field is something.
>
> On this part...
>
> unless (
> ( $self->TransactionObj->Type eq "CustomField"
> && $self->TransactionObj->Field == FIELD_ID )
> || $self->TransactionObj->Type eq "Create"
> ) {
> return 0;
> }
>
> return 0 unless $self->TicketObj->FirstCustomFieldValue('CUSTOM_FIELD_NAME')
> =~ /CUSTOM_FIELD_VALUE/i;
>
> 1;
>
> You could probaby change the TransactionObj type to "Resolved."
>
> -Tim
>
>
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