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OK For my scrip I have:
Condition: User Defined
Action: Create Tickets
Template: Create-Followup
Stage: Transaction Create
User Condition is:
return 0 unless $self->TransactionObj->Type eq "Resolved"
return 0 unless $self->TicketObj->FirstCustomFieldValue('Followup') =~
/Yes/i;
1;
My Template is:
===Create-Ticket: generate-followup
Queue: Customer Service
Subject: Invoice: { $Tickets{'TOP'} -> Subject() }
Requestor: {$Tickets{'TOP'}->OwnerObj->EmailAddress() }
RefersTo: {$Tickets{'TOP'}->Id() }
Content: A follow up was requested on this ticket. Please refer to
previous ticket for more information.
ENDOFCONTENT
And still no joy :( :(
Todd Chapman wrote:
> ----------------
> Now playing: The Decemberists - Summersong
> http://foxytunes.com/artist/the+decemberists/track/summersong
>
> On 11/5/07, Matt Westfall <[EMAIL PROTECTED]> wrote:
> There are two TransactionObj there. So would
>
> unless ( $self->TransactionObj->Type eq "Resolved" &&
> $self->TransactionObj->Field == FIELD_ID )
> { return 0; }
>
> return 0 unless $self->TicketObj->FirstCustomFieldValue('Followup') =~
> /Yes/i;
>
> 1;
>
>
> The first check would 1) ensure that the ticket is being resolved &&
> That the CustomField is Set.
>
> Then if Followup is Yes, it would then return 1?
>
> What is the purpose of self->transactionobj->Field == ####??
>
>
>> That part doesn't make sense. Get rid of it.
>
> Should I just be checking for if it's Resolved, and if so, checking value?
>
>
>> Yes.
>
> Thanks,
> Matt
> Tim Wilson wrote:
>>>>>>> On Mon, Nov 5, 2007 at 1:41 PM, in message <[EMAIL PROTECTED]>,
>>>> Matt Westfall <[EMAIL PROTECTED]> wrote:
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>>>>> I did see that page on the Wiki. However, I am trying to take an action
>>>>> when the ticket is resolved, and if a custom field is something.
>>>> On this part...
>>>>
>>>> unless (
>>>> ( $self->TransactionObj->Type eq "CustomField"
>>>> && $self->TransactionObj->Field == FIELD_ID )
>>>> || $self->TransactionObj->Type eq "Create"
>>>> ) {
>>>> return 0;
>>>> }
>>>>
>>>> return 0 unless
>>>> $self->TicketObj->FirstCustomFieldValue('CUSTOM_FIELD_NAME') =~
>>>> /CUSTOM_FIELD_VALUE/i;
>>>>
>>>> 1;
>>>>
>>>> You could probaby change the TransactionObj type to "Resolved."
>>>>
>>>> -Tim
>>>>
>>>>
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