Hi Kenn,
hi fellow RT users,
Thanks a lot for getting back. I do know how to change the Subject and
how to CC someone. I've also searched the Wiki back and forth, and all
of this list's archive[*].
Anyway, what I am looking for is some way to include the information
from header lines as they arrive in RT. Specifically, in templates I
want to include a line that says:
This message was sent to {CC: header from message}
(speaking of CCs from the original message, not RT's Ccs). Or in case
of the sender's address something like
Dear {From: header from message}
Cheerio,
--
-- Andreas
[*] Admittedly, I have only mostly searched for a way to get the CC:
header line. Nevertheless, I think I did my part of the homework :/
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