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On 11/9/07, Kenneth Crocker <[EMAIL PROTECTED]> wrote:
> To all,
>
>
> Currently, when someone makes a comment on a ticket, the ticket status
> changes to "open", unless it is already opened. I have a requirement to
> modify RT to NOT open a ticket when a comment is made. Has anyone ever
> done anything like this before? Some help would be appreciated. Thank
> you in advance.
>
>
> Kenn
> LBNL
> _______________________________________________
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>
> SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
>
> If you sign up for a new RT support contract before December 31, we'll take
> up to 20 percent off the price. This sale won't last long, so get in touch
> today.
> Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745.
>
>
> Community help: http://wiki.bestpractical.com
> Commercial support: [EMAIL PROTECTED]
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December 31, we'll take
up to 20 percent off the price. This sale won't last long, so get in touch
today.
Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745.
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
