All: I have my current production version which is on version 3.4.2 When I create a new ticket I receive an email as a requestor and also an email as an AdminCc since I am setup as an AdminCc on the queue that I am creating the ticket in.
I am testing the latest version of RT on 3.6.5 with the same data setup from 3.4.2 and when I create a new ticket in RT using the RT interface I only receive one email as a Requestor. But I don't receive the email as an AdminCc. If I create the ticket from my outlook by sending an email to RT I receive both the emails as a requestor and also as an AdminCc. Why is that? Is that normal functionality of version 3.6.5? The same thing happens, when I try to resolve a ticket for which I was the requestor as well. And I don't receive any email when I resolve the ticket. Please comment. ~~~~~~~~~~~~~~~~~~~~~~~ Deepika Bhatia Sr. Manager Prosum Technology Services
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
