See NotifyActor in RT_SiteConfig.pm.
On 11/11/07, Deepika Bhatia <[EMAIL PROTECTED]> wrote:
>
>
>
>
> All:
>
>
>
> I have my current production version which is on version 3.4.2 When I create
> a new ticket I receive an email as a requestor and also an email as an
> AdminCc since I am setup as an AdminCc on the queue that I am creating the
> ticket in.
>
>
>
> I am testing the latest version of RT on 3.6.5 with the same data setup from
> 3.4.2 and when I create a new ticket in RT using the RT interface I only
> receive one email as a Requestor. But I don't receive the email as an
> AdminCc. If I create the ticket from my outlook by sending an email to RT I
> receive both the emails as a requestor and also as an AdminCc. Why is that?
> Is that normal functionality of version 3.6.5?
>
>
>
> The same thing happens, when I try to resolve a ticket for which I was the
> requestor as well. And I don't receive any email when I resolve the ticket.
>
>
>
> Please comment.
>
>
>
> ~~~~~~~~~~~~~~~~~~~~~~~
>
> Deepika Bhatia
>
> Sr. Manager
>
> Prosum Technology Services
>
>
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>
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December 31, we'll take
up to 20 percent off the price. This sale won't last long, so get in touch
today.
Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745.
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
