Hey Jesse, My current configuration has about two dozen queues defined. All but one of the queues essentially have the same rights granted (all admins can see, create and update tickets). However, one queue is visible/usable by a small group of users and hidden/unusable to the rest.
If I have to make an update to the settings of the general queues (like add ShowOutgoingEmail), I have to go into each queue separately to grant the right. I am not able to use the global rights since that will apply the new rights to the hidden queue. If there was a queue configuration option to not inherent the global rights, I could use it on my special queue and manage the rest from the global rights. Let me know if you have any questions. Keith -----Original Message----- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 20, 2007 10:32 AM To: Schincke, Keith D. (JSC-IT)[MEI] Cc: [email protected] Subject: Re: [rt-users] RT feature question on rights inheritance On Mon, Nov 19, 2007 at 11:35:33AM -0600, Schincke, Keith D. (JSC-IT)[MEI] wrote: > I am currently using RT 3.6.1 from debian stable. > > Is it possible in this version or a future version for a queue not to > inherit the global queue rights? It's not currently planned. Can you describe in a bit more detail what you're trying to accomplish? There might be another way to get you the behaviour you want. Best, Jesse > Keith > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December 31, we'll > take up to 20 percent off the price. This sale won't last long, so get in touch today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com Commercial support: > [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
