I will give it a test drive after I get my mirrored instance up an running.
Thanks for the suggestion. Keith -----Original Message----- From: Jesse Vincent [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 20, 2007 11:18 AM To: Schincke, Keith D. (JSC-IT)[MEI] Cc: Jesse Vincent; [email protected] Subject: Re: [rt-users] RT feature question on rights inheritance On Tue, Nov 20, 2007 at 10:57:38AM -0600, Schincke, Keith D. (JSC-IT)[MEI] wrote: > Hey Jesse, > > My current configuration has about two dozen queues defined. All but > one of the queues essentially have the same rights granted (all admins > can see, create and update tickets). However, one queue is > visible/usable by a small group of users and hidden/unusable to the rest. Generally, what we'd recommend is to grant these rights to CC/AdminCc and then to make your admin groups AdminCcs of the relevant queues. I _think_ that would take care of this config for you relatively neatly. Best, Jesse > > If I have to make an update to the settings of the general queues > (like add ShowOutgoingEmail), I have to go into each queue separately > to grant the right. I am not able to use the global rights since that > will apply the new rights to the hidden queue. > > If there was a queue configuration option to not inherent the global > rights, I could use it on my special queue and manage the rest from > the global rights. > > Let me know if you have any questions. > > Keith > > -----Original Message----- > From: Jesse Vincent [mailto:[EMAIL PROTECTED] > Sent: Tuesday, November 20, 2007 10:32 AM > To: Schincke, Keith D. (JSC-IT)[MEI] > Cc: [email protected] > Subject: Re: [rt-users] RT feature question on rights inheritance > > > > > On Mon, Nov 19, 2007 at 11:35:33AM -0600, Schincke, Keith D. > (JSC-IT)[MEI] wrote: > > I am currently using RT 3.6.1 from debian stable. > > > > Is it possible in this version or a future version for a queue not > > to inherit the global queue rights? > > It's not currently planned. Can you describe in a bit more detail what > you're trying to accomplish? There might be another way to get you the > behaviour you want. > > Best, > Jesse > > > Keith > > > > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > > > If you sign up for a new RT support contract before December 31, > > we'll > > > take up to 20 percent off the price. This sale won't last long, so > > get > in touch today. > > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > > > > Community help: http://wiki.bestpractical.com Commercial support: > > [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > -- > -- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
