Hi all, I am trying to carve a workflow for our support team but I am having a problem as I would like to have different scrip running for "external" people watching the ticket (in ticket CC people) and the support team (that are watchers of the queue in the CC area). Is there a way in scrips to differentiate "Queue CCs" and "Ticket CCs" ? Many thanks in advance. -- Jean-Michel Cazaux Head of Technology Eckoh UK Limited Telford House, Corner Hall, Hemel Hempstead, Hertfordshire HP3 9HN T 08701 107129 F 08701 107107 M n/a W www.eckoh.com Winner, Best Use of Technology Partnership, CCA Excellence Awards 2007 Winner, Innovation of the Year Award, Transport Innovations 2007 This communication contains information, which is confidential and may also be privileged. It is for the exclusive use of the intended recipient(s) only. If you are not the intended recipient(s) please note that any form of distribution, copying or use of this communication or the information in it is strictly prohibited and may be unlawful. If you have received this communication in error please return it to the sender and then delete it. Opinions expressed in this message are those of the author, and are not binding on the company.
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