Jean-Michel,
I know in the "Action" pull-down option of a scrip "CC'c" are listed as
well as "Others". Perhaps looking at the base code for that option will
give an idea on how to address that differentiation. I'm not much of a
perl guy, but I'm guessing that if you can get to that code, it might
help. Hope this helps.
Kenn
LBNL
On 11/21/2007 12:33 AM, Jean-Michel Cazaux wrote:
Hi all,
I am trying to carve a workflow for our support team but I am having a
problem as I would like to have different scrip running for "external"
people watching the ticket (in ticket CC people) and the support team
(that are watchers of the queue in the CC area).
Is there a way in scrips to differentiate "Queue CCs" and "Ticket CCs" ?
Many thanks in advance.
--
Jean-Michel Cazaux
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