I too do it on a daily basis... but I used the rt-remind script. http://www.cs.kent.ac.uk/people/staff/tdb/rt3/
they have a few scripts, and I use them all on my 3.6 box. On Tue, 27 Nov 2007 16:33:50 -0500 Mathew Snyder <[EMAIL PROTECTED]> wrote: > I'm considering implementing a method of telling those that need to know when > a > ticket has been in our triage queue untouched for a predetermined amount of > time > (say, five minutes). I'd like to poll this queue and, if a ticket which meets > these requirements exists, send an email out telling people to act on it. > > Has anyone done this before and if so, which method did you use? > -- http://gentgeen.homelinux.org ############################################################# Associate yourself with men of good quality if you esteem your own reputation; for 'tis better to be alone then in bad company. - George Washington, Rules of Civility _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
