Hello all, By default RT auto increments the ticket id - is it possible to change the generation of ticket ids? ARIN for example uses YYYYMMDD.###
We would like to change the reply-to (and possibly from) headers on the autoresponse emails when a ticket is created (something like [EMAIL PROTECTED]) to help combat the amount of garbage bounces we get. I see the subject as part of the template - is this as easy as adding a reply-to field on the template as well? Thanks in advance, Max _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
