hello,
using rt3 3.6.3 on Centos5 x86_64, Apache 2 with
MySQL, and mod_perl2.
This install was working for a month until I was
forced to change the alias in rt3.conf
-----------
Alias /helpdesk "/usr/share/rt3/html"
-------------
when I changed from the default /rt3 to the above, the
auto-reply bodies vanished.
In /var/log/messages, I see
------ snip -------------
Nov 28 15:56:26 support RT:
<[EMAIL PROTECTED]>
#9/83 - Scrip 3
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:243)
Nov 28 15:56:27 support RT:
<[EMAIL PROTECTED]>Could
not send mail: $/ as given is currently unsupported at
/usr/lib/perl5/vendor_perl/5.8.8/MIME/Decoder/NBit.pm
line 140 Stack: [/usr/lib/perl5/5.8.8/Carp.pm:269]
[/usr/lib/perl5/vendor_perl/5.8.8/IO/ScalarArray.pm:352]
[/usr/lib/perl5/vendor_perl/5.8.8/MIME/Decoder/NBit.pm:140]
[/usr/lib/perl5/vendor_perl/5.8.8/MIME/Decoder.pm:263]
[/usr/lib/perl5/vendor_perl/5.8.8/MIME/Entity.pm:1860]
[/usr/lib/perl5/vendor_perl/5.8.8/MIME/Entity.pm:1830]
[/usr/lib/perl5/vendor_perl/5.8.8/MIME/Entity.pm:1750]
[/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:316]
[/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:265]
[/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:103]
[/usr/lib/perl5/vendor_perl/5.8.8/RT/ScripAction_Overlay.pm:240]
[/usr/lib/perl5/vendor_perl/5.8.8/RT/Scrip_Overlay.pm:505]
[/usr/lib/perl5/vendor_perl/5.8.8/RT/Scrips_Overlay.pm:193]
[/usr/lib/perl5/vendor_perl/5.8.8/RT/Transacti
Nov 28 15:56:27 support RT:
<[EMAIL PROTECTED]> #9/83
- Scrip 4
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:243)
Nov 28 15:56:27 support RT:
<[EMAIL PROTECTED]> No
recipients found. Not sending.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:255)
Nov 28 15:56:27 support RT: Ticket 9 created in queue
'General' by tlviewer
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm:754)
--------------- end snip ---------------
I have propagated the alias change to /etc/aliases and
/etc/rt3/RT_SiteConfig.pm
Further, I reset the rt3 Database and resetup all my
users and queues and privileges.
I also made a directory 'helpdesk' under my webroot.
You can be sure that once I have a working install of
rt3 I won't tinker with the basic params again!
Is this install salvagable, or should I start over
completely?
--
Mark
____________________________________________________________________________________
Be a better sports nut! Let your teams follow you
with Yahoo Mobile. Try it now.
http://mobile.yahoo.com/sports;_ylt=At9_qDKvtAbMuh1G1SQtBI7ntAcJ
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December 31, we'll take
up to 20 percent off the price. This sale won't last long, so get in touch
today.
Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745.
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
