Hello,
I apologize in advance if this question has already been asked as I have not found a quick way to search the archives and I am new to the list. I need my Help Desk agents to be able to do a simple search on a Custom Field (I created fields for Last Name and First Name of the user requesting help so that we can quickly search for users by their name when they call back for follow up without a ticket number.) The O'Reilly book indicates that this is possible but I cannot find information about how to configure RT to do so. Does anyone have any suggestions for how I might make this possible? I'm fairly sure that I must be overlooking the obvious here. Best, Jennifer Scales Help Desk/Public Lab Coordinator College Information Resources Haverford College [EMAIL PROTECTED] (610) 896-1373
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
