Add the queue to the search and then the queue's custom fields will appear.
On 11/29/07, Jen Scales <[EMAIL PROTECTED]> wrote: > > > > > Hello, > > > > I apologize in advance if this question has already been asked as I have not > found a quick way to search the archives and I am new to the list. > > > > I need my Help Desk agents to be able to do a simple search on a Custom > Field (I created fields for Last Name and First Name of the user requesting > help so that we can quickly search for users by their name when they call > back for follow up without a ticket number.) The O'Reilly book indicates > that this is possible but I cannot find information about how to configure > RT to do so. Does anyone have any suggestions for how I might make this > possible? I'm fairly sure that I must be overlooking the obvious here. > > > > Best, > > > > > > Jennifer Scales > Help Desk/Public Lab Coordinator > College Information Resources > Haverford College > [EMAIL PROTECTED] > (610) 896-1373 > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December 31, we'll take > up to 20 percent off the price. This sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
