Shawn, RT should work the way you want without modification. You just need to assign the global group rights "CreateTicket" and "ReplyToTicket" to the Everyone system group
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Shawn Wilson Sent: Friday, November 30, 2007 2:48 PM To: [email protected] Subject: [rt-users] allowing non rt users to create tickets The way i want this to work - any user on our domain can send an email to an email account and a ticket gets added for them and rt sends them a confirmation email of ticket creation. The tickets may go into a general catagory and we can manually move them into different catagories. Where i'm at - mailgate fetches the emails and sends any user that doesn't have an account a reply email saying 'Could not load a valid user'. I don't want to create hundreds of rt users nor feel it really necessairy to set this up with ldap when i want to accept any and all emails from this domain as tickets - or just accept any and all emails if that is much easier. i hope this is enough to go on, i've been on google for days and i can't figure out how to do this. I haven't done any serious mods to the site config other than what is needed to get it up. Let me know if i need to provide any additional information. This is becoming a pain since the system pretty much does what we want out of the box. Thanks DISCLAIMER: The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thank you. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
