Shawn, The other piece that you need is a very good spam filter before you pass the message to RT, preferably with a quarantine function so that you can release valid mail to RT automatically. We use DSPAM and are very happy with it.
Ken On Fri, Nov 30, 2007 at 03:05:58PM -0500, Todd Chapman wrote: > I would give Unprivileged users the right CreateTicket and then modify > RT code to refuse to create users with email not matching some > pattern. Better yet, store the pattern in the config file. > > -Todd > > On 11/30/07, Shawn Wilson <[EMAIL PROTECTED]> wrote: > > The way i want this to work - any user on our domain can send an email > > to an email account and a ticket gets added for them and rt sends them a > > confirmation email of ticket creation. The tickets may go into a general > > catagory and we can manually move them into different catagories. > > > > Where i'm at - mailgate fetches the emails and sends any user that > > doesn't have an account a reply email saying 'Could not load a valid > > user'. I don't want to create hundreds of rt users nor feel it really > > necessairy to set this up with ldap when i want to accept any and all > > emails from this domain as tickets - or just accept any and all emails > > if that is much easier. > > > > i hope this is enough to go on, i've been on google for days and i > > can't figure out how to do this. I haven't done any serious mods to the > > site config other than what is needed to get it up. Let me know if i > > need to provide any additional information. This is becoming a pain > > since the system pretty much does what we want out of the box. > > > > Thanks > > > > my system info: > > Ubuntu Dapper LTS > > Linux tkt.fqdn.org 2.6.15-29-amd64-server #1 SMP Mon Sep 24 17:31:58 > > UTC 2007 x86_64 GNU/Linux > > > > RT > > request-tracker3.4_3.4.4-1_all.deb > > > > Apache > > Server version: Apache/2.0.55 > > Server built: Aug 16 2007 22:24:22 > > > > MySQL > > Server version 5.0.22-Debian_0ubuntu6.06.5-log > > Protocol version 10 > > Connection Localhost via UNIX socket > > UNIX socket /var/run/mysqld/mysqld.sock > > > > > > .fetchmailrc > > # .fetchmailrc > > poll mail.fqdn.org > > username foo > > password bar > > mda "/usr/bin/rt-mailgate --url http://tkt.fqdn.org/rt/ \ > > --queue general --action correspond" > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > > > If you sign up for a new RT support contract before December 31, we'll take > > up to 20 percent off the price. This sale won't last long, so get in touch > > today. > > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December 31, we'll take > up to 20 percent off the price. This sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com