On Fri, 30 Nov 2007, Kenneth Crocker wrote: > Jan, > > > My understanding of the "SeeQueue" and "CreateTicket" rights are that > they are related/coupled when creating ticket via WebUI. It's the same thing > as granting "CreateTicket" globally but also needing the email/correspondence > address of any queue you want to create a ticket in using self-service. In > other words, granting the "SeeQueue" right to a group for a queue accomplishes > the same filtering effect for creating a ticket via WebUI as giving/witholding > the email/correspond address to a queue from a user so they can/can't create > tickets via email (unless you have given them the ability to "SeeConfigTab", > which would be highly unlikely/unwise for someone who should only be creating > tickets). It makes sense to me and I don't see it as broken. As to your idea > of granting "SeeQueue" on a "group only to queue" basis sounds like the right > approach. Nothing broken and no need for changes to code. Hope this helps.
Understood. As Todd points out: > In more versions of RT 3.6.x (all?) you can customizer per-user what > queues show up under Quick Search. This would be much better than > trying to monkey with rights. ... which is ok, although we're using a customised interface that dates from the 3.4 era. I'll look into the possibility of shifting our local changes into a 3.6-based interface. I'm still interested in using a new right (which we can manage for large groups of users rather than on a per-user basis) to control the Elements/QuickSearch selection. Is this as straightforward as I think it should be? Cheers, jan -- jan grant, ISYS, University of Bristol. http://www.bris.ac.uk/ Tel +44 (0)117 3317661 http://ioctl.org/jan/ Random act of violence against bread: whole pint. -- extract from the "Hawk the Slayer" drinking game _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
