Matthew;
Why do you need the first if, as your condition is Queue change which
should compensate for :
if ($self->TransactionObj->Type eq "Set" && $self->TransactionObj->Field eq
"Queue") {
Also
$self->TransactionObj->NewValue eq "TechOps"
I am guessing this should be the Queue Id and not Name, ie number not label.
Regards;
Roy
Mathew Snyder wrote:
I haven't been able to sort this out. When I move a ticket from our triage
queue to our TechOps queue it is still reset to new. Anyone have any thoughts
on how to get this working?
Condition: On Queue Change
Action: User Defined
Template: Global template: Blank
Stage: TransactionCreate
Custom condition:
Custom action preparation code:
return 1;
Custom action cleanup code:
if ($self->TransactionObj->Type eq "Set" && $self->TransactionObj->Field eq
"Queue") {
if ($self->TransactionObj->NewValue eq "TechOps" || $self->TicketObj->Owner !=
10) {
return 0;
}else{
$self->TicketObj->SetStatus('new');
return 1;
}
}
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