Thanks for the help. I've sorted it out but switched things up a little:
if ($self->TransactionObj->OldValue == 1 && $self->TransactionObj->NewValue ==
15) {
return undef;
}else{
$self->TicketObj->SetStatus('new');
return 1;
}
Keep up with me and what I'm up to: http://theillien.blogspot.com
Roy El-Hames wrote:
> Sorry Ignore earlier reply ..
> use global script and the if change it to:
>
> if ($self->TransactionObj->OldValue != TriageQueue Id &&
> $self->TransactionObj->NewValue != TechOps id) {
>
> Sorry earlier mail was sent without reading your reply properly
> Roy
>
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