At Tuesday 12/4/2007 04:01 PM, Gene LeDuc wrote:
Hi Tom,
I don't think RT lets you do permissions that way. The way I handle
a similar situation is I use the OnCreate scrip to check the address
(in the Prep Action code) and then delete the ticket
("$self->TicketObj->SetStatus('deleted');") and return 0 if it's not
an allowed address.
Regards,
Gene
At 12:45 PM 12/4/2007, Tom H wrote:
Hi,
I was wondering whether its possible to allow everybody with an address
like [EMAIL PROTECTED] to create tickets, and reject everyone else.
(rather than give everyone the create ticket permission)
Thanks,
Tom
Another way would be to create a custom email filter (goes into
lib/RT/Interface/Email/Filter). This is more complicated that a
scrip, but it has the advantage that no tickets will be created for
the unwanted messages.
Or you could do similar filtering outside of RT, I suppose.
Steve
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