It may be worth doing it in the mail system before the ticket is
logged to RT. Then you do not have a ticket you need to delete.
Ken
On Tue, Dec 04, 2007 at 01:01:33PM -0800, Gene LeDuc wrote:
> Hi Tom,
>
> I don't think RT lets you do permissions that way. The way I handle a
> similar situation is I use the OnCreate scrip to check the address (in the
> Prep Action code) and then delete the ticket
> ("$self->TicketObj->SetStatus('deleted');") and return 0 if it's not an
> allowed address.
>
> Regards,
> Gene
>
> At 12:45 PM 12/4/2007, Tom H wrote:
>> Hi,
>>
>> I was wondering whether its possible to allow everybody with an address
>> like [EMAIL PROTECTED] to create tickets, and reject everyone else.
>> (rather than give everyone the create ticket permission)
>>
>> Thanks,
>>
>> Tom
>
>
> --
> Gene LeDuc, GSEC
> Security Analyst
> San Diego State University
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