Hi
I would like to reply some tickets with different templates. For example I have to give an answer to a ticket with a common problem I don't like to write the same answer to every ticket with this common problem ether I don't like to copy paste the text every time. Is there a way to create a scrip with new conditions and buttons or something like that? If there is any wiki entry please tell me, I haven't found one. Regards Ruben
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