The same people who wrote RT also wrote a program for templated replies and it works great.
http://www.bestpractical.com/rtfm/ On 12/7/07, Ruben Lehmann <[EMAIL PROTECTED]> wrote: > > > > > Hi > > > > I would like to reply some tickets with different templates. For example I > have to give an answer to a ticket with a common problem I don't like to > write the same answer to every ticket with this common problem ether I don't > like to copy paste the text every time. Is there a way to create a scrip > with new conditions and buttons or something like that? > > > > If there is any wiki entry please tell me, I haven't found one. > > > > Regards > > Ruben > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December 31, we'll take > up to 20 percent off the price. This sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
