HI :
My basic question: What statistical reports are available via RT ? My task is to report to management many/all statistical reports available in RT. Management will then decide whether or not to implement the RT statistics package. I looked at the RT3 statistics package. The 'TimeWorked' module [ http://wiki.bestpractical.com/view/TimeWorked ] seems to fill one of our current needs but I haven't found a list of available reports / graphs. Is there, where is - such a list ? We have RT 3.6.1 . Thank you. D Is this a list of statistical reports ? I downloaded the: rtstats-1.03.tar.tar file. In it was the 'rtstats.pl file. I found what MAY be report descriptions in this file. Created vs Resolved Graph resolved_totals () created_totals () resolved_totals_by_area () Get the next number request to be generated. Generate average time to resolve Generate average time by person to resolve Generate average time by area to resolve Average Time a open ticket has been sitting since last acted on Tickets created in the last 24 hours Tickets closed in the last 24 hours by person tickets resolved by person Average time to resolve in days Create "restime by owner" Create "restime by area" Get active total number () Search History: I went here looking for said list: http://wiki.bestpractical.com/view/RT3StatisticsPackage and read this excerpt: RTx::Statistics Package Current release: v. 0.1.8 Description: Produces statistical information based on RT3 data. http://wiki.bestpractical.com/view/RT3StatisticsPackageWishList http://opensvn.csie.org/RTx_Statistics/releases/0.1.8/README David Fuller Student Affairs Information Technology 860.486.8992
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
