Bear in mind, I am running RT3.6.5 so your list may vary... Built in under Tools->Reports are: - Resolved by owner: Total tickets in a queue resolved by each privileged owner - Resolved in date range: Same as above, but allows you to specify a date range - Created in a date range: Shows number of tickets created in a given date range and their current status: deleted, new,open, rejected, resolved, stalled
There have been posts to the list in the past of how people use Crystal Reports (for example) to do their own reports. I have not been asked to do so and have no personal experience with it. I also have not tried any "add-on" statistics packages or scripts. Fuller, David wrote: > > HI : > > > > My basic question: What statistical reports are available via RT ? > > > > My task is to report to management many/all statistical reports > available in RT. > > Management will then decide whether or not to implement the RT > statistics package. > > I looked at the RT3 statistics package. > > The ‘TimeWorked’ module [ > http://wiki.bestpractical.com/view/TimeWorked ] seems to fill *_one_* > of our current needs but > > I haven’t found a list of available reports / graphs. > > Is there, where is – such a list ? > > > > We have RT 3.6.1 . > > > > Thank you. > > > > D > > > > *Is this a list of statistical reports ?* > > *I downloaded the: rtstats-1.03.tar.tar file.* > > *In it was the ‘rtstats.pl file.* > > * I found what _MAY_ be report descriptions in this file.* > > Created vs Resolved Graph > > resolved_totals () > > created_totals () > > resolved_totals_by_area () > > Get the next number request to be generated. > > Generate average time to resolve > > Generate average time by person to resolve > > Generate average time by area to resolve > > Average Time a open ticket has been sitting since last acted on > > Tickets created in the last 24 hours > > Tickets closed in the last 24 hours by person > > tickets resolved by person > > Average time to resolve in days > > Create "restime by owner" > > Create "restime by area" > > Get active total number () > > > > > > *_Search History:_* > > I went here looking for said list: > > http://wiki.bestpractical.com/view/RT3StatisticsPackage > > and read this *_excerpt_*: > > *RTx::Statistics Package* > > Current release: v. 0.1.8 > > Description: Produces statistical information based on RT3 data. > > http://wiki.bestpractical.com/view/RT3StatisticsPackageWishList > > > > http://opensvn.csie.org/RTx_Statistics/releases/0.1.8/README > > > > > > > > > > **David Fuller** > > **Student Affairs Information Technology** > > **860.486.8992** > > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: > > If you sign up for a new RT support contract before December 31, we'll take > up to 20 percent off the price. This sale won't last long, so get in touch > today. > Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. > > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
